Client Care Team

The Role

Our client care team plays an integral role in our practice as they are the first point of contact for our valued clients. As a client care assistant, you will be responsible for delivering a high-standard, friendly, and personal service to both our clients and their pets. You will be the face of our practice and the initial point of contact for clients seeking advice and care for their beloved pets.

The practice takes great pride in providing exceptional care and service to our clients, which is why we provide a structured training program for our client care assistants. This program includes both internal and external learning opportunities, designed to equip you with the knowledge, skills, and confidence needed to provide high-quality care and service to our clients. We believe in investing in our team members, and our training program is just one example of how we support our staff.

As a member of our client care team, you will have the opportunity to learn about a wide range of veterinary-related topics, from common ailments and medications to dietary and treatment options. You will also have the chance to develop your administrative and organisational skills, which are critical in ensuring the smooth and efficient operation of our practice.

If you are passionate about providing exceptional client and patient care and are committed to continuous learning and development, in a dynamic environment, amongst a team of passionate and experienced colleagues, we encourage you to apply for this exciting opportunity.


– Strong communication and interpersonal skills.
– Excellent organisational and time management skills.
– Ability to work well within a team as well as independently.
– Previous experience in a veterinary setting would be beneficial but not essential.
– Flexibility to work a Monday to Friday inclusive rota, with shift times between 8:00-20:30 and additional -participation in a shared Saturday rota.
– Computer literacy and ability to learn new software systems quickly.

What can we offer you?

– A friendly and supportive working and training environment
– Continued professional development financial allowance
– Utilisation of your skills, aptitudes, and knowledge to progress your career
– Regular team socials
– Staff discount scheme (following probation period)


– Greet clients and their pets in a warm and welcoming manner.
– Handle incoming telephone calls by determining the nature of the query and taking appropriate action such as: booking appointments, seeking advice from colleagues, processing medication or food requests, and other related administrative tasks.
– Book appointments and maintain accurate client and patient records.
– Develop a moderate understanding of common ailments, medications, diets, and treatments offered at the practice.
– Undertake general administrative duties as required.
– Promote the practice’s values and standards.
– Become familiar with RCVS guidelines and guiding principles, medicine regulations, health and safety laws and animal welfare acts.

Willett House

We are an independent veterinary practice with eight locations in and around Staines-upon-Thames, including branches in Addlestone, Feltham, Hampton, Sunbury, Stanwell, Egham, and Laleham. Our practice offers routine veterinary care, as well as an extensive range of advanced procedures and surgical techniques that are performed in-house. We have specialist equipment and additional qualifications and provide 24/7 inpatient monitoring from both a vet and nurse. At our practice, we have a large and dedicated team that is committed to providing exceptional care and service to our clients and their pets. We prioritise ongoing professional development and offer regular team social events to ensure that our staff feel supported and valued.


For more information or to apply, please contact the Client Care Manager with your CV and covering letter –

Veterinary Surgeon Team