To make animal welfare our first consideration in seeking to provide the most appropriate level of treatment for animals committed to our care.

To ensure that all animals in our care are treated humanely and with respect.

To maintain and continue to develop our professional knowledge and skills.

To foster and maintain a good relationship with our clients, earning their trust and respecting their views and protecting client confidentiality.

To work as a harmonious team, respecting the opinions and ideas of others.

To respond promptly, fully and courteously to complaints and criticism.